π Soully Support & Help Center
π Welcome to Soully
Soully is your AI-powered mindful companion designed to support your mental wellness journey through personalized meditation, emotion tracking, and intelligent conversations.
β Frequently Asked Questions
Q: How do I get started with Soully?
A: Simply download the app, create your account, and follow the onboarding process. Our AI will guide you through setting up your personalized meditation and wellness preferences.
Q: What features are included in Soully Premium?
A: Premium features include unlimited AI conversations, advanced meditation courses, detailed emotional analysis reports, personalized insights, and priority customer support.
Q: Is my personal data safe and private?
A: Absolutely. We use end-to-end encryption for all data transmission and storage. Your conversations and emotional data are completely private and never shared with third parties. View our
Privacy Policy for more details.
Q: How can I cancel my subscription?
A: You can cancel your subscription anytime through your App Store or Google Play account settings. Your Premium features will remain active until the end of your current billing period.
Q: Can I use Soully offline?
A: Some features like meditation sessions and mood tracking work offline. However, AI conversations and real-time insights require an internet connection.
Q: How accurate is the AI emotion analysis?
A: Our AI is trained on psychological research and continuously learns from your interactions. While highly accurate, it's designed to complement, not replace, professional mental health care.
π οΈ Troubleshooting
App Performance Issues
- Force close and restart the app
- Check for app updates in your app store
- Restart your device
- Ensure you have a stable internet connection
Login & Account Issues
- Verify your email address and password
- Check your internet connection
- Try resetting your password
- Clear app cache and data (Android)
Subscription & Payment Issues
- Check your payment method in App Store/Google Play
- Ensure sufficient funds in your account
- Try restoring purchases in the app
- Contact Apple/Google support for billing issues
π‘ Tips for Better Experience
Meditation Best Practices
- Find a quiet, comfortable space
- Set aside 5-10 minutes daily for consistency
- Use headphones for better audio quality
- Track your progress to stay motivated
Mood Tracking Tips
- Log your emotions regularly for better insights
- Be honest about how you're feeling
- Review your emotional patterns weekly
- Use AI insights to identify triggers
π Useful Links
Last updated: December 2024 | Version 1.0